Real two-way email: every conversation on the job it belongs to
Customers reply to your email and it lands back in the same conversation. Add private notes only your team can see.
A lot of tools stop at the form. Someone fills it in, you get an email, and from there it's your inbox against the world. TradeCRM keeps the whole conversation together.
Replies come back where they belong
When a customer replies to one of your emails, their answer lands in the same conversation on that job. You can see the whole chat (what you said, what they said, and when) without digging through your inbox.
Private notes, never emailed
Need to jot something down the customer shouldn't see? Add a private note to the same conversation. It's only for you and your team and is never sent.
Why this saves arguments
Weeks later, a customer asks "what did we agree on the price?" With everything on the job, you just scroll up. And if a message bounces or fails to send, it's recorded on the lead as not sent rather than disappearing.
In real life
Six weeks later a customer asks “what did we agree on the price?” The whole conversation is right there, along with your note: “happy to drop £100 if they book before Friday.”
The short version
- Customer replies thread back onto the job automatically.
- Private notes are visible to your team only.
- Failed sends are recorded, not lost.
Keep every conversation in one place
Try two-way email free for 14 days.